S H I P P I N G
- Please allow 3-5 business days for orders to process before shipping (this excludes weekends, holidays and sale periods). We do not ship on the weekends. In the event of weather, carrier delays or unforeseen events, delivery may take longer.
- Free USPS priority shipping on U.S. orders with a subtotal of $100 or more. Currently, we do not ship internationally (but we are hoping to expand!).
- We are not responsible for lost or stolen packages so please make sure the shipping address is a secure location.
- If your package is marked as “delivered” but you did not receive it, it is the recipient’s responsibility to locate the package. We are not responsible, and we recommend contacting your local USPS for more information.
R E T U R N S
We want you to be completely satisfied with your purchase! If we haven't met your expectations, we will gladly accept returns on new, unworn and unwashed items with original tags attached and in its original packaging. If the tags are removed, they will not be eligible for returns - sorry, but no exceptions. Final Sale items are ineligible for returns - regardless of any sizing or fit issues. Final Sale purchases that were made as gifts also fall under this category.
To initiate a return, you have 14 days from the date the package was marked as delivered to contact us. Please follow these steps:
1. Email us at firstname.lastname@example.org with your:
order number, the return item + reasons for return. As we're a new company, any in-depth feedback you can provide is helpful and appreciated!
2. We’ll provide a Return Form which will need to be printed and filled out.
3. You have 5 business days from the day you get your Return Form to postmark the package back to us. The Return Form must be mailed in with the return package so we can properly identify your order. Unfortunately, if there is no form accompanying the returned item, the package will be mailed back to the sender. If the package is postmarked after 5 business days, we offer store credit for the value of the returned item.
The item(s) will be thoroughly inspected and if they are in returnable condition, a refund (less any original shipping charge) will be issued back in the original payment. We monitor returns to identify potential misuse or abuse of our return policy. We reserve the right to deny refunds for any returned item(s) that do not meet the requirements of our return policy. Give us 7-14 business days to process returns once the package is received!
The original shipping charges are non-refundable, and shipping charges for any returns are the customer’s responsibility using a carrier of their choice. We are not liable for packages that get lost in transit so we highly recommend using a shipping service that is insured and can be trackable, as there is no guarantee that we will have received your package without this.
For any refused deliveries, any initial and reshipping costs will be at the customers expense. If you have any questions, please don’t hesitate to contact us!
G I F T R E T U R N S
If you’ve received a merchandise as a gift and would like to return it, please contact us at email@example.com to see if we can offer store credit instead. Items received as gifts are ineligible for refunds. Final Sale items received as gifts are ineligible for store credit and refunds.
E X C H A N G E
We are unable to process exchanges right now. If you’d like to exchange an item, please return the original item(s) for a refund and then place a new order. Expired promo codes will not be accepted. Shipping charges for any returns are the customer’s responsibility. To return an item, please see under the section “Returns” for instructions.
F A U L T Y G O O D S
Claims for damaged or faulty items must be reported within 7 days from the delivery date to ensure proper credit.
Note: If an item was washed contrary to the washing instructions specified on the care label of each garment and develops a defect, the item is no longer eligible for return.
To make a claim:
- Email a description and photos (high resolution and well-lit, please!) of the damaged or faulty item to firstname.lastname@example.org.
- If the claim is approved, we will send you a return label. You'll have 5 business days to ship it back to us!
Thank you for understanding that our policies are set in place to keep this small business running!